FAQ's

FAQ'S 

What wipes will fit in the wipes compartment? 
After much tinkering we've tried to make this part of the bag fit most wipes available on the market, whilst being snug enough to keep it in the right spot. Only a small percentage of wipes will not fit initially (Aldi, we're looking at you) because their plastic flip lids are too big.
Our simple solution to any oversized lids: just pull the lid off!
Also, as your wipes reduce, you can tighten the velcro holder inside to ensure they are nice and tight against the top opening.
Will it fit my baby's bottle?
We've tested the biggest baby bottle we could buy on the Australian market (NUK 360ml, 215mm high) and it fits perfectly! If you're not sure, shoot us a message and we'd be happy to check for you. 
Will the bottle pockets fit an Epipen?
Yes, you can see the top of an Epipen fitting inside the bottle pocket in our video here.
How do I care for my Go Bag?
Brush off any dried dirt. Spot clean where possible with cold water and a sponge, add mild soap if needed (do a test patch first). Air dry really well. Avoid hot or warm water. Avoid using the washing machine and dry cleaners.
I'm sending the Go Bag as a gift, will a receipt be inside the package?
Don't worry, we've got you. Any purchases marked as a gift in the checkout will have digital tax invoices emailed to the purchaser only. 
Why one colour? I want something different!  
Rest assured we look forward to adding more colour ranges soon! Watch our socials and keep checking our website for the latest offerings.
Can I see the bag in the flesh before purchasing?
Keep an eye out for us in future Baby Expo's.
Can I pick up my package?
Sorry we don't offer collection.
My product is faulty and I need to return or replace it. What do I do?
Please refer here for returns/refunds and replacements.
I want to ship my order overseas - can you send it?
At this stage we are only posting orders within Australia (standard post is free within Oz) and New Zealand. Watch this space though!
Can you send my order express?
We can send your order with Australia Post Express for an additional fee, for orders within Australia only.

  

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